The best-suited models are those that combine technological innovation and human excellence. That is why we have a solution blend created to satisfy the customer experience and achieve high levels of efficiency in management.
100% human agents
100% artificial intelligence bots
Blend combination of human agents and conversational bots.
- Multidisciplinary team
- Performance control
- Real-time deviation correction
- Coaching and feedback
- Specialized skills by industry
- Permanent training
- Escalation
- Strategic planning
- Traffic control and strategy
- UX/EX
Operations
Human Resources
Quality
Digital channels
IT
Architecture
Telecommunications
Security
UX/EX
Business
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